Shipping Policy

Delivery takes 2-7 days for accepted orders to supported addresses. This is the stated delivery window, rather than a transit period with an additional processing period added on top.

If a delay affects the expected shipment or delivery, we will communicate the available information and your options. Where required, we will obtain consent to a revised shipment schedule or offer cancellation and a refund for unshipped goods.

Standard shipping: US$2.99.
Express shipping: US$5.99.

Review the delivery method and final order total before payment. Express is a separate shipping option, but this page does not promise a specific shorter arrival date or next-day service.

We serve customers at destinations for which a shipping option is offered at checkout. Availability may depend on the address and product. If no option appears, contact us before ordering.

For P.O. boxes, military addresses, territories or remote locations, ask us to confirm support if checkout does not provide a clear option.

Orders may be fulfilled through designated inventory locations and fulfillment partners. The origin on a shipping label can differ from the registered business address below.

We do not state that every order is dispatched from a U.S. warehouse. Shipping origin does not change the service commitments stated in this policy.

When your dispatched order has tracking information, we provide the available details using your checkout contact information. The first carrier scan may not appear immediately after a label is created.

Contact us if tracking is unclear or stops updating, and include your order number and tracking number if available.

Check the recipient name, address, postal code and contact details before submitting an order. If you find an error, contact us promptly. We will check whether the address can still be changed before dispatch.

Changes after dispatch may not be possible. We will discuss available options before arranging a further shipment or any additional agreed service.

Contact us if your parcel is significantly delayed or appears lost. We will review the shipment and work with the relevant provider to arrange an appropriate resolution, such as delivery assistance, replacement or refund.

If tracking says delivered, check the delivery area, household members and building reception where relevant. Contact us if the parcel still cannot be found; a delivered scan does not automatically close your claim.

Report a damaged, incorrect or incomplete order promptly. Include your order number and clear images of the item, packaging and shipping label where available. We will arrange a suitable solution for a confirmed problem without charging you for our error.

Destination rules may require customs clearance or import charges. Review any taxes and charges shown at checkout. If the treatment of import costs is unclear for your destination, contact us before purchasing so the available information can be clarified.

Nothing in this policy removes consumer rights or remedies that apply to your purchase.

Email service@zuvexqi.com or call +86 136 7004 9372 with your order details. Customer-service hours: Monday-Saturday, 7:00 AM-8:00 PM.