Return & Refund Policy

You may request a return or exchange within 30 days after delivery. Email us within this period to begin. Our commercial policy is additional to any mandatory consumer rights, including rights relating to faulty or misdescribed goods.

Email service@zuvexqi.com with:

• Your order number and checkout email address.
• The product and quantity you wish to return or exchange.
• A short description of your request.
• Useful photographs if the item is damaged, incorrect or incomplete.

A change-of-mind return does not require proof of a defect. We will provide the next steps and a suitable return arrangement.

Return shipping under our 30-day free return and exchange policy is covered by us. We provide a prepaid return label or another return method at no cost. No restocking fee is charged.

Contact us before paying a return carrier yourself so we can arrange the free method and avoid unnecessary charges.

Use the destination provided for your order by customer support. The registered business address shown below is not an automatic return warehouse.

If you have already sent a parcel somewhere else, contact us with the shipment information so we can review what can be done.

Return the product with its included components and accessories, using protective packaging where reasonably available. Keep the item safe while inspecting it and describe any missing parts or damage when you contact us.

Opening packaging for a reasonable inspection does not by itself remove your return rights. Any assessment of product condition remains subject to applicable consumer law.

Secure hooks, knife blades, net frames and moving components before packing. Follow the supplied instructions for switching off powered products and preparing batteries or electrical equipment for return.

Do not dismantle a battery or send damaged electrical equipment without contacting us for suitable instructions. We will help arrange a safe return or another appropriate solution.

Tell us promptly if the product is damaged, defective, incorrect, incomplete or materially different from its description. Where available, include photographs showing the problem and the packaging.

After reviewing the issue, we will arrange an appropriate replacement, return, exchange or refund without additional cost for a confirmed problem attributable to us. Reporting promptly helps our review and does not impose a shorter legal claim period.

Once a return is received, we check the item and confirm the outcome by email. An approved refund is issued to the original payment method. Your bank or payment provider may take additional time to display the credit.

For a full approved return under this policy, the refund includes the returned product price and the original shipping charge. For a partial return, we explain the refund allocation before completing it. We do not require you to accept store credit instead of a refund to which you are entitled.

Exchanges depend on stock availability. We arrange the return and standard shipment of the replacement without an exchange handling fee. If you select a different product with a different price, we explain any price difference before proceeding.

If a suitable replacement is unavailable, you may choose an approved refund rather than wait.

Contact us as soon as possible to cancel an order. If it can be canceled before dispatch, no cancellation fee applies and any captured payment for the canceled order is refunded. If already dispatched, contact us to arrange the return process.

This policy does not limit rights that cannot lawfully be excluded. Where European consumer withdrawal and legal-guarantee rights apply, those rights remain available in addition to our 30-day free return and exchange policy.