Privacy Policy

Depending on your interaction with the store, information may include:

• Contact and delivery details, such as name, email address, telephone number, billing address and shipping address.
• Order details, purchased products, transaction status, delivery information, returns and support correspondence.
• Account details if you choose to create an account.
• Device and usage information, such as IP address, browser information, cookie identifiers and pages viewed.
• Payment-related information processed by Shopify and the payment providers needed to complete your transaction.

Information can come directly from you when you browse, order, create an account or contact us; from technology used to operate the store; and from payment, shipping, fulfillment and other service providers involved in your transaction.

Analytics or advertising providers, if enabled and legally permitted, may also provide information relating to store visits and interactions.

• Process and deliver orders, send order updates and provide customer support.
• Arrange returns, exchanges and refunds; handle payment or delivery issues.
• Protect accounts and transactions against fraud, misuse or security incidents.
• Maintain the website and understand how its features are used.
• Send promotional communications where permitted and consistent with your choices.
• Meet accounting, legal and regulatory obligations and resolve disputes.

Where data-protection law requires a legal basis, processing may be necessary to perform a purchase agreement, meet a legal obligation, pursue legitimate interests such as security and service improvement, or follow your consent where required.

Where processing is based on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal.

Cookies and related technologies can support the cart, checkout, preferences, security and store operation. Analytics or advertising technologies, when enabled, may be used for measurement or relevant marketing subject to applicable requirements.

Manage choices through any available store privacy controls and your browser settings. Restricting essential cookies can affect cart or checkout functions. Contact us if you need help understanding the choices available on the store.

We disclose information as reasonably needed to operate the store and fulfill your requests, including to Shopify, payment providers, carriers, fulfillment partners, support providers, hosting and security providers, and professional advisers where appropriate.

Analytics and marketing providers may receive information where those services are used and permitted. Information may also be disclosed when required by law, to protect legal rights or in connection with a lawful business transfer, subject to applicable safeguards.

Our store uses Shopify infrastructure. Shopify and the payment providers involved in checkout process information necessary for their respective services and may also have their own privacy responsibilities.

Please do not send full payment-card numbers, security codes or banking passwords to customer support.

Depending on where you live and applicable law, you may be able to request access, correction, deletion or a portable copy of information; withdraw consent; object to or restrict certain processing; or opt out of certain sale, sharing or targeted-advertising activities where applicable.

You may also have rights to appeal a decision or complain to a relevant supervisory authority. We do not discriminate against you for exercising rights protected by law. Legal exceptions may apply.

Email service@zuvexqi.com with the subject line Privacy Request. Describe the request and provide enough information to identify the relevant account or order. We may need proportionate verification before acting.

An authorized representative may contact us where permitted. We may request evidence of authority. We respond within the time required by applicable law; do not send unnecessary sensitive identity or payment information.

Where you receive promotional email from us, you can use the unsubscribe method in the message or contact us. Order, security and service communications may still be sent when needed to manage your purchase or account.

We retain information for as long as reasonably needed for the purposes described here, including order administration, support, fraud prevention, accounting and legal obligations. The period depends on the type of information and the applicable requirements.

Because the store and service providers can operate internationally, information may be processed outside your country. Where required, transfers are subject to applicable safeguards.

We use reasonable measures to protect personal information, but no online service can promise absolute security. Protect your login details and contact us if you suspect unauthorized activity.

The store is intended for adult shopping and is not directed at children. If you believe a child has supplied information improperly, contact us so we can investigate and take appropriate action.

We may update this policy when our services, technology or applicable requirements change. The current version is dated on this page. Where required, we provide further notice of material changes.